Row rect Shape Decorative svg added to bottom Our digital investment in growing business on the continent is a winning formula Absa | Corporate and Investment Banking > Insights and Events > Our digital investment in growing business on the continent is a winning formula SHARE Absa CIB is celebrating our ‘Best Use of Data and Analytics for CX’ and ‘Outstanding Digital CX – Trade Finance Initiative’ wins at the 2024 Digital CX Awards. The 2024 Digital Banker CX Awards is the world’s only program dedicated to benchmarking innovation in Digital Customer Experience across the Financial Services sector. Please join us in celebrating our wins at the 2024 Digital CX Awards. Absa CIB is honoured to have our innovative efforts recognised with the following awards: Best Use of Data and Analytics for CX Outstanding Digital CX – Trade Finance Initiative The Digital CX Awards is the world’s only program dedicated to recognising and benchmarking innovation in Digital Customer Experience across the Financial Services sector. The program exists to assess the ever-changing need of customers in the digital economy, together with the ability of financial services organisations to create new business models through the lens of FinTech. Absa CIB continually strives to provide innovative solutions to support the growth of our clients’ businesses. In particular, the Outstanding Digital CX - Trade Finance Initiative award was in recognition of changing the story of doing business on the continent, with an impressive 94% of high transacting clients who contribute 80% of the volumes on the Trade Management Online platform, being digitally active across Pan Africa. The Best Use of Data and Analytics for CX award was in recognition of our Cash Management solution, “IgniteBot: Transforming Product Development,” by leveraging the data insights and client feedback sourced through IgniteBot, product development teams are able to incrementally modify the product proposition and client experience to meet client needs. For more information please email Lolan Moodley for Cash Management Solutions Luwellen Swartz for Trade Finance and Working Capital solutions We are committed to creating innovative banking solutions that empower our clients’ stories and their chapters of success. Your story matters. Absa https://cib.absa.africa/wp-content/uploads/2020/07/file_example_MP3_700KB.mp3 Related Articles RISK MANAGEMENT Africa’s financial markets stride forward with reforms, as capital dabbles in emerging markets Rocky trade relations and troubled economies have been plaguing financial markets worldwide, but Africa is positioning itself for success. Absa's Jeff Gable, Chief Economist, and Anthony Kirui, Head of Global Markets for Africa Regions, explore how African countries are laying the foundation for long-term structural transformation, even in the face of global adversity. Read more RISK MANAGEMENT A Partnership Approach To ESG Justin Schmidt, Executive: Sectors Manufacturing, Renewable Energy & Transport Logistics, and Msizi Khoza, Head: ESG at Absa CIB, discuss Sustainable Finance, and the role banks play in partnering with clients around environmental, social, and governance (ESG) requirements. Read more RISK MANAGEMENT Absa Bank partners with Ripple to expand digital asset custody offering in South Africa Absa brings institutional digital asset custody to South Africa in partnership with Ripple, the leading provider of digital asset infrastructure for financial institutions Read more
